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Gondwana, Hollard in a brawl over client confidentiality

Gondwana, Hollard in a brawl over client confidentiality

Eba Kandovazu


NAMIBIA’S premier tourism development company, Gondwana Collection was successful in demanding that Vision Africa, which was commissioned by Hollard Insurance, immediately stop a survey that involves contacting Gondwana’s international clients as to why they cancelled their bookings with Gondwana.


Gondwana, according to court documents, did not know that Hollard was conducting such a survey which they argued is a breach of client confidentiality.


Gondwana and Hollard’s trouble began when the former approached the latter for an insurance claim, due to revenue losses as a result of the COVID-19 pandemic in Namibia.


The urgent application lodged by Gondwana was scheduled to take place this morning in the high court but did not proceed because Gondwana asked for the matter to be removed from the court roll because Hollard had informed it that it had stopped the survey.


Gondwana Hollard client confidentiality premier tourism development company Gondwana Vision Africa


Gondwana states in its court papers that the survey and the use of client information by Hollard has caused irreparable reputational damage to the company.


As part of the policy claim, Hollard had requested that Gondwana provide them with a list of all the clients that cancelled bookings with Gondwana.
According to Gondwana’s Managing Director, Gys Joubert the company only agreed to give out the client details on the condition that the information would not be made available to third parties.


The information was meant for the sole purpose of considering the insurance claim.


However, Hollard contracted a research agency, Vision Africa Research Services Namibia to contact clients. This did not sit well with Gondwana because of the breach of the confidentiality agreement.


Joubert said that Gondwana only became aware that Hollard was contacting clients after a client expressed disappointment in a Facebook post recently.


The urgent application included a demand that Hollard provide the names of clients contacted for the survey.


This, according to Joubert, is important, as it would allow the company to send out notices to clients to inform them that Gondwana had nothing to do with the survey.


The matter might return to court again if the other demands are not met by Hollard.


Natasha Bassingthwaighte appeared in court on behalf of Gondwana Collection.


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